Standard shipping is free for orders over $100 (before tax and after the coupon code is applied) otherwise the cost is just $9.99.
We ship via USPS. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice.
Should you find a better price on anything you purchased from erotic enterprise , email [email protected] with the website where you found the better price (must be an authorized Canadian retailer). We will MATCH the price and refund you the difference.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators And Dildos
- Douche/Enema Kits
- Anal Toys, Beads And Plugs
- Cock And Ball Devices, Cock Rings And Cock Sleeves
- Gags And Ropes
- Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
You can reach us by phone or email Mon-Fri 9am - 4:30pm EST Closed Saturday and Sunday (excluding holidays). Also feel free to contact us through our website, or give us a call at 773-640-6440 or 312-285-3653
All orders must be placed online. We can not place an order over the phone.